Refund policy

Daily Glow Return Policy

Luxury skincare devices, thoughtfully curated for women across South Africa.

At Daily Glow, every product is individually inspected, quality-checked, and tested before dispatch to ensure it meets our premium standards.

1. Product Integrity & Quality Assurance

All Daily Glow beauty devices undergo a meticulous quality control process before being shipped. Each item is individually checked to ensure it meets our internal standards of performance, hygiene, and presentation.

We take great pride in delivering premium, high-performance skincare technology that arrives in perfect condition.

2. Hygiene & Personal Care Products

Due to the nature of our beauty devices and skincare tools, all products are considered hygiene-sensitive personal care items.

For this reason, we are unable to accept returns or exchanges once products have been delivered and opened, as this ensures the highest standard of safety, cleanliness, and product integrity for all customers.

3. Order Accuracy

We kindly encourage all customers to carefully review their order details prior to checkout. Once an order has been processed and dispatched, it cannot be modified or cancelled.

4. Shipping & Fulfilment Standards

Every Daily Glow order is carefully prepared, packaged, and handled with premium care before dispatch. Our fulfilment process is designed to ensure your product arrives beautifully presented and securely packaged.

5. Non-Returnable Policy

For hygiene and quality assurance reasons, we do not accept returns or exchanges on any products once they have been shipped and delivered.

  • Opened or used beauty devices
  • Any product removed from its original packaging
  • Any item after delivery acceptance

6. Customer Responsibility

Customers are responsible for ensuring correct delivery details at checkout. Daily Glow is not liable for delays or delivery issues caused by incorrect address information provided by the customer.

7. Our Commitment

Daily Glow is committed to providing a premium self-care experience rooted in quality, consistency, and trust. Every product is carefully prepared so you can enjoy a seamless and luxurious skincare journey from the moment it arrives.